Returns & Refunds

30-Day Satisfaction Guarantee

We want you to feel confident ordering from Collective Horizon. If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at collectivehorizonsart@gmail.com with your order number and clear photos of the issue.

Because each piece is made to order, we generally do not accept returns or exchanges for buyer’s remorse, change of mind, or an incorrect size selected at checkout.

If your order arrives damaged, defective, or incorrect, we’ll review the issue and, when appropriate, arrange a replacement or refund.

Approved refunds are issued to the original payment method. Processing times can vary by payment provider.

If you have a problem with your order, please contact us before sending anything back. Do not return products directly to the fulfillment facility unless we specifically instruct you to do so.